And why she’s never going back
If you’ve ever stood at a big chain pharmacy counter waiting for a prescription that should have been ready, you know the feeling. The long lines. The automated phone system that never connects you to a real person. The surprise when they tell you they can’t fill your medication.
That’s exactly what happened to one of our newest customers.
She went to Walgreens expecting a simple pickup. Instead, they told her they couldn’t fill her prescription. No explanation. No solution. Just a dead end.
Finding an Independent Pharmacy in Hinsdale
Frustrated and needing her medication, she did what most people do. She pulled out her phone and searched for a pharmacy nearby. Home RX1 came up.
She called us and asked a simple question. Can you fill this?
We looked into it. We said yes. And when she walked through our door, her prescription was ready and waiting. No 30 minute wait. No runaround. Just the care she needed.
The Prescription Transfer That Never Happened
Here’s where it got frustrating. Walgreens told her they transferred her records over to us. They never did.
She had to call her doctor and have him send the prescription directly to Home RX1. It was an extra step that should never have been necessary. But we got it handled quickly and made sure she left with her medication that same day.
This is one of the most common complaints we hear from people switching from chain pharmacies. The transfer process gets dropped or delayed, and the patient is left chasing down their own records. At Home RX1, we handle the transfer for you and follow up to make sure nothing falls through the cracks.
Lower Cost Without the Co-Pay
Here’s the part that really surprised her.
At the chain pharmacy, she had been paying a co-pay every time she picked up her medication. When we ran everything through our system, we removed the co-pay completely. And the final price? Lower than what she had been paying before.
Same medication. Less money. No headaches.
A lot of people assume big pharmacies offer better pricing because of their size. But independent pharmacies like Home RX1 often have more flexibility to find savings, whether through different pricing programs, manufacturer discounts, or simply taking the time to explore your options.
Why People Are Switching to Local Pharmacies
This story isn’t unusual for us. We hear versions of it every week from new customers in Hinsdale, Oak Brook, Burr Ridge, Western Springs, and across DuPage County.
People are tired of the long wait times at chain pharmacies. They’re tired of not being able to reach a pharmacist on the phone. They’re tired of showing up only to find out their prescription isn’t ready or isn’t in stock.
At an independent pharmacy, you’re not a number. You talk to the same pharmacist who knows your name and your medications. You get answers to your questions without waiting on hold. And when something goes wrong, someone actually fixes it.
Ready to Transfer Your Prescription?
If you’ve been dealing with the same frustrations at CVS, Walgreens, or Rite Aid, you have options. Transferring your prescription to Home RX1 takes about five minutes, and we handle the paperwork for you.
Just give us a call or stop by. We’re right here in Hinsdale, and we actually answer the phone.
Home RX1 119 East Ogden Ave., Suit 20LL Hinsdale, IL 60521 | (630) 655-9199 Your pharmacy. Your pharmacist. Your neighborhood.
